Shipping&Handling
Please allow 5-8 full business days for your order to be processed and be shipped. For international orders please allow 8-12 business days for your order to be processed and shipped.
Momo Slimes is closed on Thursday, weekends and major holidays. Orders received on Friday, Saturday and Sunday will be processed on the following Monday and shipped out by the following Thursday. Please allow 3-5 business days for all online shipping.
♥️ What does my slime order include?
Besides the slime(s) you ordered your will always receive an extras bag that includes a a slime care sheet with all important instructions, a baggie with Activator Dust, and some candy.
♥️ How long will it take for my order to ship?
All orders will be shipped within 3-10 business days. Because all slimes are handmade product, they require a production time. This means once you placed your order, we package the items you ordered and prepare them for shipment within 3-10 days. Please be aware that the delivery time you choose when selecting a shipping method only applies to shipping, and will be added to the regular processing times.
♥️ I wrote the wrong address what can I do?
If your order hasn't shipped, email us immediately at momoslimesinfo@gmail.com with the correct address. If it's already shipped, please contact the shipping provider (USPS) for more information. Once the order is shipped, we can't edit any changes on the address. We print shipping labels from the information customers provide us. We are not responsible for order with incorrect address or incomplete address. So please make sure you provide us with correct address before you purchase.
♥️ Do you ship internationally?
Yes, we ship world-wide. We will ship almost everywhere in the world. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out.
NOTE: International shipments will take longer than domestic ones (US). Additional customs fees may apply which. Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out fees before placing an order.
♥️ My package is lost/stolen
Since your package was already shipped out and USPS officially claimed delivery, we unfortunately no longer have control over the process. As such, please contact your local USPS at 800-522-9085 to help locate your package, supplying the tracking number associated with your order. If after a week, your package is still haven't arrived, you can file a missing mail request on the USPS website and they will help locate the package for you.
USPS Customer Service: +1 (800) 275-8777