Frequently Asked Questions

Slime Care

Due to extreme high temperatures your slime may arrive sticky. However, this can be fixed with borax +the instruction that we provide! Before anything, we recommend you to put your slimes in the refrigerator for 15-30 minutes. And try to wash your hands and dry well. While it's cooling down, make your own activator with the borax provided!

Also, we highly recommend you to store your clear slimes in the refrigerator. Slimes may melt or be sticky if left in a hot environment for a while and clear slimes melts faster than white glue slimes. But the refrigerator can slow that process down.

 

What is a slime activator, and how should it be used?

  • Using a slime activator is necessary to create and maintain the chemical reaction that results in slime.
  • Before playing with your slime, carefully touch it to test if it is sticky.
  • If it is sticky add tiny amounts (drops) of slime activator at a time.
  • BE CAREFUL: slime can get over activated quickly.

How to make your very own slime Activator:

  1. Take the borax dust that is included in your order.
  2. Measure 1 cups of warm water and add your activator dust (alternatively you can only measure 1 cup of water and add half of your activator dust (1/2 teaspoon).
  3. Stir until all of the powder is fully dissolved. Done!

Is your slime too hard/stiff?

Opaque (white glue based): Add small amounts of lotion and mix it with the slime until you get the consistency you want. If that doesn't work, massage your slime in hot water. 

Clear (clear glue based): Leave untouched in its airtight container by the windowsill or somewhere it can absorb sunlight for a few days. 

 

Is your slime too sticky? 

Add small amounts of activator and mix it in with the slime until the consistency you want has been achieved. 

 

How long will my slime last?

Slime should last for a long time as long as it is taken care of properly. Always keep it in an airtight container and a cool environment. Make sure to wash your hands before and after playing with slime so that it does not get dirty and produce bacteria.

However, slime does not last forever since it is a liquid substance! Slime will lose its moisture and may shrink or melt overtime. Slime that is properly cared for should last for a few months.

 

 

 

SHIPPING & HANDLING


What does my slime order include?


Besides the slime(s) you ordered your will always receive an extras bag that includes a a slime care sheet with all important instructions, a baggie with Activator Dust, and some candy.

 

How long will it take for my order to ship?

All orders will be shipped within 3-10 business days. Because all slimes are handmade product, they require a production time. This means once you placed your order, we package the items you ordered and prepare them for shipment within 3-10 days. Please be aware that the delivery time you choose when selecting a shipping method only applies to shipping, and will be added to the regular processing times.

 

I wrote the wrong address what can I do?


Please contact the shipping provider (USPS) for more information. It is your responsibility to look over your email confirmation and make sure all shipping, billing and item purchased are correct. Once the order is in, we can't edit any changes on the address. We print shipping labels from the information you provide us. We are not responsible for oder with incorrect address or incomplete address. So please make sure you provide us with correct address before you purchase.

 

Do you ship internationally?

Yes, We ship world-wide. 

NOTE: International shipments will take longer than domestic ones (US). Additional customs fees may apply which. We are not responsible for any fees and/or delays due to processing by customs.

 

My package is lost / stolen

We are not responsible for any lost or stolen packages. If you ever find in this situation, please contact USPS for further help. 

USPS Customer Service: +1 (800) 275-8777

  

 

Returns & Cancellations

 

Can I cancel my order?

Yes, cancellation must be requested within 2 hours of your order transaction. Please email us immediately.

info@momoslimes.com

Can I return or exchange my order?

We don't accept return, exchanges or refund. All products are final sale. 

If you are products are damage, please e-mail us. In this case, we ask that you ship it back to us in the condition that you received it for refunds or replacements.