Frequently Asked Questions

 

Slime Care

 

♥️ What is a slime activator, and how should it be used? 

  • Using a slime activator is necessary to create and maintain the chemical reaction that results in slime.
  • Before playing with your slime, carefully touch it to test if it is sticky.
  • If it is sticky add tiny amounts (drops) of slime activator at a time.
  • BE CAREFUL: slime can get over activated quickly.

 

♥️ How to make your very own slime activator: 

  1. Take the borax dust that is included in your order.
  2. Measure 1 cups of warm water and add your activator dust (alternatively you can only measure 1 cup of water and add half of your activator dust (1/2 teaspoon).
  3. Stir until all of the powder is fully dissolved. Done!

 

♥️ Is your slime too hard/stiff? 

Opaque (white glue based): Add small amounts of lotion and mix it with the slime until you get the consistency you want. If that doesn't work, massage your slime in hot water. 

Clear (clear glue based): Leave untouched in its airtight container by the windowsill or somewhere it can absorb sunlight for a few days. 

 

♥️ Is your slime too sticky? 

Add small amounts of activator and mix it in with the slime until the consistency you want has been achieved. 

  

♥️  Is your slime deflated? 

All slimes can deflate over time and this is very natural and unavoidable since slime is mainly made out of glue and water. This process varies depending on type of slime (clay/butter/self-inflating slime tends to be deflated faster than other types of slimes) and use, as repeated exposure to air and skin will make your slime deflate.

But water&activator will fix that right up! Try to add small amount of water at a time until your desire texture and volume. If it feels sticky after adding water, that's completely normal, add tiny amounts of activator at a time.

  

♥️ How long will my slime last? 

Slime should last for a long time as long as it is taken care of properly. Always keep it in an airtight container and a cool environment. Make sure to wash your hands before and after playing with slime so that it does not get dirty and produce bacteria.

However, slime does not last forever since it is a liquid substance! Slime will lose its moisture and may shrink or melt overtime. Slime that is properly cared for should last for a few months.

 

 

  

Returns/Cancellations 

  

♥️ Can I cancel my order? 

Yes, cancellation must be requested within 1 hour of your order transaction. Please email us immediately.

info@momoslimes.com

  

♥️ Can I return or exchange my order? 

We don't accept return, exchanges or refund. All products are final sale. 

We will happily replace products damaged during shipping if you contact us with a photo or video proof within 3 days of delivery. In this case, we ask that you ship it back to us in the condition that you received it for refunds or replacements. 

Shipping&Handling

Please allow 5-8 full business days for your order to be processed and be shipped. For international orders please allow 8-12 business days for your order to be processed and shipped.

Momo Slimes is closed on Thursday, weekends and major holidays. Orders received on Friday, Saturday and Sunday will be processed on the following Monday and shipped out by the following Thursday. Please allow 3-5 business days for all online shipping.

 

  

♥️ What does my slime order include? 

Besides the slime(s) you ordered your will always receive an extras bag that includes a a slime care sheet with all important instructions, a baggie with Activator Dust, and some candy.

 

 

♥️ How long will it take for my order to ship? 

UPDATE:  Due to the COVID-19 pandemic restrictions to ensure the safety of our staff, we are experiencing slower than usual processing times. Please allow 3-5 business days for your order to be processed and shipped. Don’t worry, we got your back, as soon as your order ships you will receive email confirmation along with a tracking number.

All orders will be shipped within 3-10 business days. Because all slimes are handmade product, they require a production time. This means once you placed your order, we package the items you ordered and prepare them for shipment within 3-10 days. Please be aware that the delivery time you choose when selecting a shipping method only applies to shipping, and will be added to the regular processing times.

 

 

♥️ I wrote the wrong address what can I do? 

Please contact the shipping provider (USPS) for more information. Once the order is in, we can't edit any changes on the address. We print shipping labels from the information you provide us. We are not responsible for oder with incorrect address or incomplete address. So please make sure you provide us with correct address before you purchase.

 

 

♥️ Do you ship internationally? 

Yes, we ship world-wide. We will ship almost everywhere in the world. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out.

NOTE: International shipments will take longer than domestic ones (US). Additional customs fees may apply which. Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out fees before placing an order. 

 

 

♥️ My package is lost/stolen 

Since your package was already shipped out and USPS officially claimed delivery, we unfortunately no longer have control over the process. As such, please contact your local USPS at 800-522-9085 to help locate your package, supplying the tracking number associated with your order. If after a week, your package is still haven't arrived, you can file a missing mail request on the USPS website and they will help locate the package for you.

USPS Customer Service: +1 (800) 275-8777