Slime Care
♥️ What is a slime activator, and how should it be used?
- Using a slime activator is necessary to create and maintain the chemical reaction that results in slime.
- Before playing with your slime, carefully touch it to test if it is sticky.
- If it is sticky add tiny amounts (drops) of slime activator at a time.
- BE CAREFUL: slime can get over activated quickly.
♥️ How to make your very own slime activator:
- Take the borax dust that is included in your order.
- Measure 1 cups of warm water and add your activator dust (alternatively you can only measure 1 cup of water and add half of your activator dust (1/2 teaspoon).
- Stir until all of the powder is fully dissolved. Done!
♥️ Is your slime too hard/stiff?
Opaque (white glue based): Add small amounts of lotion and mix it with the slime until you get the consistency you want. If that doesn't work, massage your slime in hot water.
Clear (clear glue based): Leave untouched in its airtight container by the windowsill or somewhere it can absorb sunlight for a few days.
♥️ Is your slime too sticky?
Add small amounts of activator and mix it in with the slime until the consistency you want has been achieved.
♥️ Is your slime deflated?
All slimes can deflate over time and this is very natural and unavoidable since slime is mainly made out of glue and water. This process varies depending on type of slime (clay/butter/self-inflating slime tends to be deflated faster than other types of slimes) and use, as repeated exposure to air and skin will make your slime deflate.
But water&activator will fix that right up! Try to add small amount of water at a time until your desire texture and volume. If it feels sticky after adding water, that's completely normal, add tiny amounts of activator at a time.
♥️ How long will my slime last?
Slime should last for a long time as long as it is taken care of properly. Always keep it in an airtight container and a cool environment. Make sure to wash your hands before and after playing with slime so that it does not get dirty and produce bacteria.
However, slime does not last forever since it is a liquid substance! Slime will lose its moisture and may shrink or melt overtime. Slime that is properly cared for should last for a few months.
Returns/Cancellations
♥️ Can I cancel my order?
Yes, cancellation must be requested within 1 hour of your order transaction. Please email us immediately.
momoslimesinfo@gmail.com
♥️ Can I return or exchange my order?
We don't accept return, exchanges or refund. All products are final sale.
We will happily replace products damaged during shipping if you contact us with a photo or video proof within 3 days of delivery. In this case, we ask that you ship it back to us in the condition that you received it for refunds or replacements.
I'm unhappy with my order. What do I do?
Please email momoslimesinfo@gmail.com with a picture or video of the slime no later than 7 days from when the package was marked delivered. After the 7 days, we can no longer assist.
Route Shipping Protection
Route Protect is a premium package protection that offers you "peace of mind" for all of your orders at an affordable price. The Route Protect insurance premium is calculated off of the total of your products after discounts and does not include shipping, handling or taxes when performing the calculation. When you add Route Protect at checkout, you can easily file issues for lost, stolen or damaged packages in the unfortunate case that they arise. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
Note: Route Shipping Insurance refunds the cost of the item(s) alone. Shipping costs, taxes, customs/duty fees, and the Route premium are not included.
♥️ How do I file a shipping issue for my lost, damaged, or stolen order?
♥️ How long do I have to report an issue if I purchased Route Protect on my order?
Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
If the customer is filing an order issue the same day that the package was marked as delivered, at their discretion Route may ask you to wait 5 business days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.
Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the scheduled delivery date for United States domestic shipments (20 days for international shipments, including Canada) and within 30 days from the last checkpoint.
Route requires a police report when the customer’s package is marked as delivered on orders over $100.
*Please reference the email sent from Route when the order was purchased for details or click here to find out more about Route’s Policies.
♥️ Deadlines to report an issue to Route
When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies.
All issues must be reported within 60 days of the order date.
Ensure you report an issue within the respective deadlines:
- Damaged: Within 15 days of when the package was marked delivered
- Lost (domestic): Between 7* and 30 days from the last tracking update
- Lost (international): Between 20* and 30 days from the last tracking update
- Stolen: Between 5* and 15 days of when the package was marked delivered
*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.
Shipping&Handling
Please allow 3-7 full business days for your order to be processed and be shipped. For international orders please allow 8-12 business days for your order to be processed and shipped
Momo Slimes is closed on Thursday, weekends and major holidays. Orders received on Friday, Saturday and Sunday will be processed on the following Monday and shipped out by the following Saturday. Please allow 3-7 business days for all online shipping.
♥️ What does my slime order include?
Besides the slime(s) you ordered your will always receive an extras bag that includes a a slime care sheet with all important instructions, a baggie with Activator Dust, and some candy.
♥️ How long will it take for my order to ship?
UPDATE: Due to the COVID-19 pandemic restrictions to ensure the safety of our staff, we are experiencing slower than usual processing times. Please allow 3-5 business days for your order to be processed and shipped. Don’t worry, we got your back, as soon as your order ships you will receive email confirmation along with a tracking number.
All orders will be shipped within 3-10 business days. Because all slimes are handmade product, they require a production time. This means once you placed your order, we package the items you ordered and prepare them for shipment within 3-10 days. Please be aware that the delivery time you choose when selecting a shipping method only applies to shipping, and will be added to the regular processing times.
♥️ I wrote the wrong address what can I do?
Please contact the shipping provider (USPS) for more information. Once the order is in, we can't edit any changes on the address. We print shipping labels from the information you provide us. We are not responsible for oder with incorrect address or incomplete address. So please make sure you provide us with correct address before you purchase.
♥️ Do you ship internationally?
Yes, we ship world-wide. We will ship almost everywhere in the world. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out.
NOTE: International shipments will take longer than domestic ones (US). Additional customs fees may apply which. Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out fees before placing an order.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Failure to fulfill these charges will result in an unsuccessful delivery.
♥️ My package is lost/stolen
Since your package was already shipped out and USPS officially claimed delivery, we unfortunately no longer have control over the process. As such, please contact your local USPS at 800-522-9085 to help locate your package, supplying the tracking number associated with your order. If after a week, your package is still haven't arrived, you can file a missing mail request on the USPS website and they will help locate the package for you.
USPS Customer Service: +1 (800) 275-8777
♥️ Can I use multiple discount / coupon codes?
Unfortunately, only one code will apply to an order at a time.
Others
♥️ What are the ingredients used in your slime?
Our products may contain borax powder; PVA glue; vegetable glycerin; plant-based food coloring; liquid watercolor; air-dry clay; skin-safe fragrance oil; oil carrier bases; instant snow (sodium polyacrylate polymer); styrofoam; skin-safe pigment powder; glitter. Do not use if you are or may be allergic or sensitive to any of the ingredients listed. Stop using immediately if irritation occurs.
♥️ Do your slimes contain borax?
Yes. Currently, all our slimes contain diluted borax activator as it is the most reliable and stable slime activator in the market. Borax is classified as non-carcinogenic and a mild skin irritant, just as excessive use of baking soda would cause irritation. However, if you notice an allergic reaction or abnormality after touching slime, please refrain from any further contact with the slime. For more information on borax powder, please visit our borax powder manufacturer's safety information here.
♥️ Can I eat slime?
No. Please do not ingest slime. Please do not ingest the borax included with your order. We are not responsible for any damages resulting from negligence or improper use of these items.